Loading...
At BLOSS, customer satisfaction is our top priority. We guarantee a 100% Satisfaction Guarantee with every flower arrangement, gift, or perfume delivered to your loved ones. If for any reason you are not satisfied with the product delivered, we will arrange for a replacement as soon as possible. Alternatively, you may be eligible for a partial refund in the form of BLOSS credit, which will be available for use for up to 12 months. In certain cases, additional compensation may be offered.
If there are any issues with your order, please contact BLOSS Customer Care within 48 hours of receiving the order. You may be asked to provide photos of the delivered products to help us assess the situation and provide the best resolution.
We are committed to timely deliveries. If your order is delayed by more than 4 hours beyond the scheduled delivery window, please contact BLOSS Customer Care for assistance. Delays caused by factors beyond our control, such as severe weather or restricted access, are not covered under this guarantee.
Please note that if incorrect recipient information is provided, BLOSS will not be responsible for refunds or compensation for delays or delivery failures. Similarly, BLOSS cannot be held liable if the recipient refuses to accept the delivery.
Refunds, where applicable, will be processed via the original payment method used for the purchase through our online payment gateway. BLOSS credit refunds or compensations will be issued within 72 hours.
You may request to cancel your order up to 24 hours before the scheduled delivery window or before the preparation of the order begins. Cancellations within this timeframe may be eligible for a full refund.
Once your order is received, our team begins preparing the gifts and flowers to ensure timely delivery. Therefore, if the order has already entered the preparation stage or is ready for delivery, it may be difficult to stop or cancel it.
Note: All edible items and certain branded products are excluded from cancellation as they are often prepared more than 24 hours before the delivery window.
In rare cases, BLOSS may need to cancel your order. If this occurs, you will be eligible for a full refund either via the original payment method or as BLOSS credit, at our discretion. Reasons for BLOSS-initiated cancellations may include:
If the order is fully prepared and we are unable to reach you or the recipient after three delivery attempts within 48 hours, the order may be canceled without a refund.
We understand that plans may change. You may request to reschedule your order as long as it has not yet been prepared. Rescheduling can be requested for up to 10 days after the original scheduled date. If the order has already been prepared, you can reschedule it for up to 48 hours later to ensure quality.
Note: Edible items and certain branded products cannot be rescheduled once they have entered preparation.
If you are dissatisfied with the quality of the delivered products, please contact BLOSS Customer Care within 48 hours of delivery to initiate a return. Products must be unused, unopened, and in their original packaging with tags attached.
BLOSS does not currently offer exchanges, but you are eligible for a full refund if the delivered products were damaged upon delivery.
Excluded from the return policy are: flowers, underwear, personal grooming products, earrings, candles, software, video games, fresh produce, custom-made orders, and all edible items.
These Terms and Conditions, along with any other referenced documents, apply to all orders placed through the BLOSS app or website for flowers, perfumes, gifts, and other products.
By placing an order through BLOSS, you agree to these Terms and Conditions. If you do not accept these terms, please refrain from using our platforms.
You must be at least 18 years old to use BLOSS platforms and services. By creating an account or placing an order, you confirm that you meet this age requirement.
We accept payment through our online payment gateway. All transactions made on BLOSS platforms are encrypted to ensure security. By using our payment system, you confirm that the information provided is accurate and belongs to you.
All content displayed on BLOSS platforms, including images, text, and designs, is owned or licensed by BLOSS. Unauthorized use of this content is strictly prohibited.